Eye Contact

Study finds holding eye contact is critical when police confront hysterical citizens: "New research relies on footage from TV show 'COPS'

DURHAM, N.H. -- Holding eye contact, or 'gaze,' with hysterical citizens is one of the most effective methods police officers can use to calm them down, according to new research conducted by the University of New Hampshire that relies on footage of the FOX TV show 'COPS.'

The study by Mardi Kidwell, assistant professor of communication, '�Calm Down!�: the role of gaze in the interactional management of hysteria by the police,' was published recently in Discourse Studies.

According to Kidwell�s research, regulating gaze is central to face-to-face interaction. For police officers, it�s an important factor in gaining compliance from and calming hysterical citizens..."